FREQUENTLY ASKED QUESTIONS
Q: I need DIGITAL DISTRIBUTION, can you help me with that?
A: We sure can! All you need to do is click here. An account starts at only $26/year!
Q: How do I get started with digital distribution or your other services?
A: For digital distribution, click here. For everything else, simply find the service you're looking for on our Services Page. You can often find additional information for each service within the subsections under services. If you have questions, need custom services, or just want to say hi, you can contact us here.
Q: Can you tell me more about digital music distribution?
A: It is our simplest, yet most popular service. For only $26/year you can distribute an unlimited amount of music and you'll keep 100% of the net digital sales revenue we collect for you! We'll distribute your music to over 300 retailers in 240 countries. We throw in lots of extras too - like FREE UPCs and ISRCs, optional Trade Marketing, On-Demand CD Manufacturing and more! Feel free to be creative - you can distribute as many singles, EPs, albums, and ringtones as you want! Click here for more info.
Q: How much does digital distribution cost?
A: Click here for prices.
Q: How do I upload files to Unable Music Group and/or complete the distribution process?
A: Simply click on the "Create a Release" menu option at the top of the screen, then log in to your Unable Music Group account. Once you're in, just follow the instructions on screen. If you have a distribution account with us, but need help with this process, contact our customer service team: email@example.com.
Q: Can Unable Music Group help me plan my release and make sure I'm not missing anything? I want this release to be a smooth success!
A: Yes, we can definitely help! In fact, we offer one-on-one consultations to review your pre- and post-release plans, make sure you haven't overlooked anything, and provide you with general guidance to help ensure your release goes off without a hitch! The consultation costs only $85.00. Click here to book your consultation today! We also offer custom-written Marketing Plans for projects, artists, bands, labels, and more. To learn more about our custom Marketing Plans, click here.
Q: What are the costs of your other services, and why aren't the prices listed online?
A: The short answer: most of our services are custom-tailored to meet the specific needs of our clients and their projects. We offer so many different services, based upon so many variables, that putting a price list online would be impossible. Simply tell us what services you are looking for and what your goals are, and we'll work to build a custom quote for you. Generally speaking, the more services that you choose to bundle together, the better the overall rate we are able to offer. Our prices are extremely competitive no matter which service(s) you are looking for. Contact us today to get started!
Q: Do you offer "white label" services to other companies? Can I re-sell your services to my clients?
A: Yes, we do offer "white label" services and in most cases we are happy to work with you as a re-seller of our services. Contact us for more information.
Q: Do you offer discounts for high-volume clients like labels, managers, PR firms and the like?
A: Yes, we offer discounts for bulk purchases and high-volume clients. Generally the higher the volume, the bigger the discount.
Q: How often will I receive an accounting statement and payment?
A: We issue payments and statements once per quarter, within 45 days of the closing of the quarter. For example, Quarter 1 closes on March 31. We will issue your Quarter 1 statement and payment within 45 days of March 31. If you have a balance of $10 USD or more, we will issue you a payment. If you have a balance less that $10, we will roll it over until it reaches $10.
Quarter 1 - January through March
Quarter 2 - April through June
Quarter 3 - July through September
Quarter 4 - October through December
Q: What if my amount due is less that $10.00 at the end of the quarter?
A: You will receive a quarterly accounting statement, but your funds will be rolled over until such time as you have accumulated a balance of at least $10.00.
Q: Does Unable Music Group keep a percentage of my sales and royalties?
A: With our digital distribution services, you keep 100% of the net sales revenue we collect for you! In other words, we don't take a commission on your digital sales. With Sync Licenses that we negotiate for you, and certain physical sales, we do keep a commission. Currently, our Sync License commission is 30% and our physical sales commission is 10%.
Q: What type of clients do you work with?
A: Unable Music Group works with clients of all types, regardless of genre or popularity. We work with independent, unsigned bands and major label artists. We work with small indie labels but we also work with large multinational corporations. If you're involved in the music business - an artist, band, label, P.R. firm, management company, or anything else - Unable Music Group has services for you!
Q: I don't get it: Are you a record label, a distributor, a studio or a P.R. firm?
A: Unable Music Group is all of those things - and more! We have our own record label (Unable Records), our own in-house state-of-the-art recording facility (0x1 Sound Studio), and we also provide a comprehensive array of other music industry services such as digital distribution, promotion and marketing, public relations, sync licensing, video distribution and more!
Q: How does this account/subscription thing work?
A: For only $26 per year, you can distribute an unlimited amount of music. You'll keep 100% of the digital sales revenue we collect for you. We will bill you automatically every year, unless you cancel. You can cancel at any time.
Q: How do I cancel my account with Unable?
A: Log in to your Unable Music Group account, then select "My Subscriptions" from the login menu. From there you will see the option to cancel your account. You can also cancel your account from within your PayPal dashboard, if you paid with PayPal. If you need help with this, contact our customer service team: firstname.lastname@example.org
Q: What happens when I cancel my account?
A: We won't bill you anymore, and we will ask that our retail partners (Spotify, Apple Music, etc.) remove your music from their stores. If any more royalties are collected for your music after your account has been cancelled, we will continue to pay those royalties out to you. Once we've issued take-downs for your music, you would be free to go to another distributor (not that you'd ever want to!).
Q: Does Unable offer services to help me promote my release and build my brand?
A: Yes we do! We offer comprehensive promotion and marketing services, along with full scale public relations and branding. Click here for more information.